QUALITY OUTCOMES – HOW SHEPHERD COMPARES

How does Shepherd Center compare to other hospitals?

Patient Safety

Shepherd Center strives for excellence in patient safety. That is why we are proud to present the results of a recent survey conducted by the Agency for Healthcare Research and Quality (AHRQ) that measures the culture of patient safety in hospitals across the nation.

The 2008 AHRQ Hospital Survey on Patient Safety Culture is a staff survey designed to help hospitals assess the quality of care and culture of safety in their institutions. Hundreds of hospitals across the U.S. and internationally have implemented the survey since 2004 when it began.

The chart below compares Shepherd Center to other hospitals who agreed to participate in the survey in the state of Georgia, the South Atlantic region, and the nation.

Average Age of Patients
Spinal Cord Injury
Brain Injury

Independence Measures (Functional Improvement)
Spinal Cord Injury
Brain Injury

Length of Stay
Spinal Cord Injury
Brain Injury

Number of Catastrophic Injuries Treated

Return to Work Rates

Where Patients Go After Rehabilitation
Spinal Cord Injury
Brain Injury

JCAHO Public Notice

When an individual has any concerns about the quality of care at Shepherd Center, he or she is encouraged to contact Gary Ulicny, Ph.D., President and CEO, by calling 404-350-7310.

If the concerns or complaints cannot be resolved through Shepherd Center, the individual may contact The Joint Commission's Office of Quality Monitoring:

E-Mail:

complaint@jointcommission.org

Fax:

Office of Quality Monitoring at 630-792-5636.

Mail:

Office of Quality Monitoring

The Joint Commission

One Renaissance Boulevard

Oakbrook Terrace, IL 60181

If you have questions about how to file your complaint, you may contact the Joint Commission at 800-994-6610 between the hours of 8:30 a.m. - 5 p.m., Central Time, weekdays.