Shepherd Center - A Catastrophic Care Hospital

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Patient Outcomes

Clinical Outcomes

The quality goal for Shepherd Center is to be the leader in defining, measuring, and delivering superior-quality care for patients who have sustained life altering spinal cord and brain injuries. To our patients, staff and board members, quality means continually improving patient safety and the clinical experience of care. The following measures reflect events that should never happen to any patient, in fact, they are known in the healthcare industry as “Never Events.”

Healthcare-acquired Infection Rates for 2010

Inpatient Ventilator Outcomes for 2010

Program Outcomes

Shepherd Center believes that people should have as much accurate information as possible to make informed decisions about their healthcare. One way to facilitate that is to publicly post and report how Shepherd Center rates on a range of quality standards and benchmarks.

That’s why we created an “outcomes scorecard” and posted it online so that you easily access our outcomes data. Our hope is that this data will help families, referral sources and the medical community make more informed decisions about the care of their loved ones and patients. Click on the image below to view our outcomes scorecard, or simply click here >>

We also created an "outcomes scorecard" targeted specifically for young stroke patients. Click on the image below to view our young stroke outcomes scorecard, or simply click here >>

Shepherd Center also created a "report card" for its traumatic brain injury and stroke outcomes, based on statistics that the Commission on Accreditation of Rehabilitation Facilities (CARF) requires all rehabilitation facilities to track.

2011 Inpatient Report Card for Traumatic Brain Injury

2011 Inpatient Report Card for Stroke

Patient Safety

Shepherd Center strives for excellence in patient safety. That is why we are proud to present the results of the most recent survey conducted by the Agency for Healthcare Research and Quality (AHRQ) that measures the culture of patient safety in hospitals across the nation.

The AHRQ Hospital Survey on Patient Safety Culture is a staff survey designed to help hospitals assess the quality of care and culture of safety in their institutions. Hundreds of hospitals across the U.S. and internationally have implemented the survey since 2004 when it began.

The chart below shows the results from the previous three years' surveys. It compares Shepherd Center to other hospitals who agreed to participate in the survey in the state of Georgia and the nation.

Agency for Healthcare Research and Quality
Culture of Patient Safety Survey Results
Average % of Positive Responses
	Behavioral Measures	Shepherd Center			Nation			Georgia
		2009	2010	2011	2009	2010	2011	2009	2010	2011
1	Teamwork Within Units	91%	94%	94%	79%	80%	80%	80%	76%	76%
2	Supervisor/Management Expectations and Actions Promoting Patient Safety	88%	88%	87%	75%	75%	75%	75%	73%	72%
3	Management Support for Patient Safety	89%	91%	94%	70%	72%	72%	71%	71%	70%
4	Organizational Learning – Continuous Improvement	81%	86%	88%	71%	72%	72%	73%	71%	69%
5	Overall Perception of Patient Safety	82%	82%	87%	64%	65%	66%	63%	62%	63%
6	Communication Openness	80%	74%	73%	62%	62%	62%	62%	57%	57%