Susan Bowen, RN, CCRN, CPHQ, CLNC
Director of Quality and Outcomes
Since 2004, Susan Bowen, RN, CCRN, CPHQ, CLNC, has enthusiastically served as the director of quality/outcomes/patient safety for Shepherd Center. She has a passion to lead the organization in reduction of patient harm through “Mindful, Evidence-Based Practice." In her current role, Susan works with the Centers for Medicare and Medicaid (CMS) to define quality outcome measures as part of the LTCH Quality Reporting Program, a part of the national Impact Act, as well as other legislation supporting Shepherd Center's strategic initiatives. Susan was recently been appointed as a member of Technical Expert Professional (TEP) group in an advisory role to CMS and is a member of the ASIA Advocacy Committee. Susan also serves as an ex-officio participant of the Stratus Healthcare Board and as co-chair of the group's Quality and Patient Safety Committee.
Susan has been actively involved in the healthcare community for more than 40 years. The first 15 years were in clinical roles specializing in critical care as a CCRN in the area of cardiovascular open heart nursing. The last 20 plus years have been in organizational leadership roles. Susan followed her passion for process improvement and became trained in the Malcolm Baldridge Quality Award criteria, and has been a surveyor for state-level awards, including the Tennessee Quality Award and the Georgia Oglethorpe Award. Additionally, she was trained as a certified facilitator the use of Statistical Process Control through the internationally recognized firm of DDI. Susan’s experience also takes her to the legal side of nursing as a certified legal nurse consultant (CLNC) supporting the defense of hospital care. For 10 years, she led an 800-bed, nationally acclaimed pediatric hospital to recognizable improvement through alignment of defined processes, data trending and redesign. Over the years, Susan has sustained an active certification as a Professional in Healthcare Quality (CPHQ) and has been invited to lecture nationally for The Joint Commission on Process Improvement, Effective Utilization of Data in Organizational Performance, and Physician Peer Review Process and Performance.