Frequently Asked Questions (FAQs)
The SHARE Military Initiative at Shepherd Center is a comprehensive rehabilitation program that focuses on assessment and treatment for service members who have served in the U.S. military since September 11, 2001, regardless of discharge status.
In response to the COVID-10 pandemic, the following updates have been made to our programs:
- Virtual Day Program:
Due to COVID-19, the SHARE Military Initiative launched a virtual program to continue providing treatment to Veterans and Service Members. We are licensed for telehealth in the states of Georgia, Florida, South Carolina, North Carolina, and Virginia. Clients living in these states are able to participate in a three-day in-person evaluation, and then continue the rest of their care virtually from home. If medically necessary, additional in-person visits can be scheduled.
- Comprehensive Day Program:
Due to COVID-19, we are operating on a limited in-person capacity. Those living in states where we are not licensed will be able to participate in-person, full time at our treatment facility in Atlanta. Those participating in full day program treatment will have to adhere to strict COVID-19 safety guidelines.
- Outpatient Program:
We can provide outpatient services virtually or in-person for those in the states of Georgia, Florida, South Carolina, North Carolina, and Virginia. We do not provide housing, lunches, or transportation to those utilizing outpatient services.
If you have medical insurance benefits, we will use those to cover what they will cover, and then our donor funds cover any other medical costs within the Shepherd Center continuum of care. For example, Tricare will pay for physical, occupational and speech therapy, neurologist exams and behavioral health services. However, Tricare does not cover group therapy, recreation therapy, community outings and various other services we provide. That’s where donor funds come in to ensure that you never see a bill from Shepherd Center. If we have to refer you to an outside specialist, our case managers will work closely with you to determine how it will be covered.
If you’re in the full-day program, Shepherd Center provides housing in one of our nearby efficiency studio apartments as long as there is availability.
If you’re not driving here, it’s possible we can help you with flight arrangements. There are certain charitable transportation organizations we can connect you with. If you fly in, you’re responsible for getting from the airport to us. A typical Uber/Lyft from the airport ranges from $30 to $50.
Yes, you can bring your task-trained service dog with you (note that this is not an emotional support dog). We ask that you provide veterinary records to show the animal is up to date on his/her vaccinations. For everyone’s safety, dogs must be leashed at all times in public and must also be crated when left alone in our apartments.
Every day is different, and we customize your treatment to fit your needs. Days are filled with a mix of sessions with physical therapy, occupational therapy, speech therapy, recreation therapy and behavioral health. Lunch is from 11 a.m. to 12 p.m. on weekdays. You’ll have habituation exercises, vision exercises and goal-directed time worked into your schedule. You’ll even be involved in group treatment with your peers for emotional regulation, vision groups, education, medication management groups and cognitive processing. Outside of therapy hours, you’re free to do what you’d like as long as it doesn’t break any of the program rules, especially COVID-19 safety precautions. (We ask that clients stay sober throughout the program.)
This is an intensive outpatient program. Outside of treatment hours, you are free to do what you’d like (as long as it doesn’t break any of the program rules).
No. Due to Shepherd Center COVID-19 safety precautions, we ask that you remain in the area for the duration of treatment. If there is an emergency and you need to return home, we will require a negative COVID-19 test before you return.
Yes! We want to be able to provide them with education on the specific strategies that we think are working for you and involve them in treatment as much as is comfortable to you. We want to respect your privacy, so we ask that you let us know how much information to share.
No. No weapons, please!
Yes, the apartments are modestly furnished and include free Wi-Fi and the use of washers and dryers.
Our program is designed specifically to treat clients who served in the post-9/11 era. However, feel free to contact us to discuss your case. We might be able to point you in a different direction as there are many programs across the country that might benefit you.
SHARE is located at 80 Peachtree Park Drive, Atlanta, GA 30309. The main Shepherd Center hospital campus is a short walk away at 2020 Peachtree Road, Atlanta, GA 30309.
We ask that you limit community exposure and maintain Shepherd Center COVID-19 safety protocols.