Patient Satisfaction

Shepherd Center, one of the leading rehabilitation hospitals in the nation, strives to be the provider of choice for people with spinal cord injury or disease, acquired brain injury, MS, chronic pain and other neurological conditions.

Shepherd Center's mission is to help people who have experienced a catastrophic injury or disease, which has resulted in a temporary or permanent disability, rebuild their lives with hope, dignity, and independence, advocating for their full inclusion in all aspects of community life. Patient satisfaction surveys are one means for measuring how effective we are at achieving that mission.

Because Shepherd Center is a not-for-profit organization and an asset to communities across the country, we are proud to publicly post our patient satisfaction scores. We are also committed to continuously striving to perform better.

How likely are former inpatients to recommend Shepherd Center?
97%

We have already told people about Shepherd Center and how well they work with you!

T.H.
How do inpatients rate the overall care?
95%

I was very impressed with my overall experience. I owe my current good health to the Shepherd Center.

Judson Buchanan
How do inpatients rate their training for home care?
91%

Shepherd was the best decision I've ever made. The physical therapy & rehabilitation prepared me for life so far.

Addison Johnson
How do inpatients rate the availability of Shepherd Center nurses?
92%

Our nurses were excellent. They took the time to get to know our how family. The nurses became part of our family.

Joseph Stokes
How do inpatients rate the courtesy of their physical therapist?
98%

Overall I would highly recommend Shepherd, Brigid Sykes and Kristen Lueck could not have been better at getting me ready for the real world.

Bryan Hart
How do inpatients rate the courtesy of their occupational therapist?
96%

Occupational Therapy helped me tremendously. The care and encouragement I received was exactly what I needed.

Kevin Hanson
How do inpatients rate the courtesy of their speech therapist?
96%

My speech therapist showed genuine care & concern with my care.

Ronald Townsend
How do inpatients rate the courtesy of their rehabilitation doctor?
92%

Dr. Bilsky was a great doctor and was responsive whenever I had problems, and had a great bedside manner.

Karen Via