ExamMed Instructions

Shepherd Center utilizes a technology platform called ExamMed to facilitate our Telehealth visits. In preparation for your upcoming telehealth visit, please review the instructions below. You will not need a login or password.

For a scheduled appointment, you will receive an email or text message 10 minutes prior to your appointment with a link to join the visit. Ensure you are in a quiet, private place with a strong internet connection.

To perform a test visit in advance of your scheduled visit, please submit a request to support@exammed.com.

If you have any technical issues, please contact the Shepherd Center Information Services Support Desk at 404-603-4357 between 6 a.m. and 8 p.m. ET on weekdays or 6 a.m. and 2 p.m. ET on weekends.

If you are using an Apple iPhone or iPad:

  1. Close out all open apps.
  2. Open the email entitled “[Your Doctor’s Office] Virtual Appointment Notification.”
  3. Click on the Virtual ExamRoom Link.
  4. You will be taken to another page. Click on the teal button that says Join Now. If given the option, please open through Safari.
  5. Select “Allow” if you get a pop-up asking to allow access to camera and microphone.
  6. You should see yourself in the top right-hand corner. If you do not, please close out and try the process from the Virtual ExamRoom Link again.
  7. Wait for your provider to join. 

If you are using an Android Smartphone or Tablet:

  1. Close out all open apps.
  2. Open the email entitled “[Your Doctor’s Office] Virtual Appointment Notification.”
  3. Click on the Virtual ExamRoom Link.
  4. You will be taken to another page. DO NOT click the button to Join Now.
  5. Instead, look at the bottom for Mobile App Options.
  6. Complete Step 1: Click to download the app.
  7. After the app is downloaded, return to your original email, click on the Virtual ExamRoom Link.
  8. Now go to the bottom of the page for Step 2: Return to this page and click here to join the ExamRoom.
  9. After clicking the link, you will be brought into the ExamRoom through the App.
  10. Select “Allow” if you get pop-ups asking to allow access to camera and microphone.
  11. You should see yourself in the top right-hand corner. If you do not, please close out and try the process from the Virtual ExamRoom Link again.
  12. Wait for your provider to join. 

If you are using a Windows or Mac desktop or laptop:

  1. Close out all open windows and browsers.
  2. Go to Chrome browser on your laptop. If you do not have Chrome, first download it at google.com/chrome.
  3. Open up in Chrome the email entitled “[Your Doctor’s Office] Virtual Appointment Notification.”
  4. Click on the Virtual ExamRoom Link.
  5. Select “Allow” if you get a pop-up asking to allow access to camera and microphone.
  6. You should see yourself in the top right-hand corner. If you do not, please close out and try the process from the Virtual ExamRoom Link again.
  7. Wait for your provider to join. 

Download ExamMed Instructions.