Patient Satisfaction

Shepherd Center, one of the leading rehabilitation hospitals in the nation, strives to be the provider of choice for people with spinal cord injury or disease, acquired brain injury, stroke, multiple sclerosis, spine and chronic pain, and other neurological conditions.

Shepherd Center's mission is to help people who have experienced a catastrophic injury or disease, which has resulted in a temporary or permanent disability, rebuild their lives with hope, dignity and independence, advocating for their full inclusion in all aspects of community life. Patient satisfaction surveys are one means for measuring how effective we are at achieving that mission.

Because Shepherd Center is a not-for-profit organization and an asset to communities across the country, we are proud to publicly post our patient satisfaction scores. We are also committed to continuously striving to perform better. The scores below are based on patient survey responses in 2020.

How likely are former inpatients to recommend Shepherd Center?
95

We had a very positive experience overall. I would highly recommend to others.

B.C.
How do inpatients rate the overall care?
94

The positive attitude of all staff was VERY apparent. They don't give up on anyone.

S.L.
How do inpatients rate their training for home care?
91

During these unprecedented times of coronavirus we were well informed, taught through virtual training sessions as well as a week of training/instructions prior to discharge - I am SO GRATEFUL FOR ALL OF YOU.

D.C.
How do inpatients rate the courtesy and respect of Shepherd Center nurses?
92

They were caring, compassionate and the best in their field. OT Jeannie was amazing. Was able to meet our son where we as in his rehab and so intuitive about her patient. 

M. Allen
How do inpatients rate the courtesy and respect of their physical therapist?
98

All of the therapists were exceptional in their interactions with me and my husband.

D.A.
How do inpatients rate the courtesy and respect of their occupational therapist?
97

Tayla was great! She helped me learn different ways to approach daily life. She was also encouraging.

Timothy Davis
How do inpatients rate the courtesy and respect of their speech therapist?
95

Jenna knew speech was not Thomas’ favorite, but she was creative and rewarded him when he made progress.

Penny Pairet
How do inpatients rate the courtesy and respect of their rehabilitation doctor?
93

Doctor Attentiveness and communication from doctors was fantastic! Overall couldn't more highly recommend the facility!

Brian Fling