Coronavirus (COVID-19) Update from Shepherd Center

Important Notice

As the COVID-19 (coronavirus) public health issue evolves, Shepherd Center is regularly communicating updated information as it becomes available. We are posting updates via social media (facebook.com/shepherdcenter), on this web page (shepherd.org/COVID19) and our other communication channels as developments warrant. Our pandemic-related policies are subject to change, so please check this page regularly.

If you have general inquiries related to Shepherd Center’s actions related to coronavirus, you may send an email to COVID19@shepherd.org or leave a message at 404-350-7662. We will respond as quickly as possible.


Shepherd Center Updates (Effective April 18, 2022)

For outpatients (clinics, non-day program, outpatients for therapy, seating clinic, driving clinic and/or assistive technology clinic) and their caregivers:

  • Outpatients and their caregivers must wear a KN95 or surgical masks AT ALL TIMES and be screened at the entryway checkpoint. You should go immediately to the clinic where you are scheduled to be seen.
  • Caregivers for outpatients with brief appointments are permitted to enter the building with the outpatient; however, if the waiting areas become too crowded, the caregiver may be asked to go to the Plaza to wait.
  • Caregivers accompanying patients receiving infusions, going to the seating clinic, or any lengthy procedures/appointments must wait in the Plaza. Caregivers may come in to go to the kiosk, Apothecary, or cafeteria to get some food/beverage but may not remain in the waiting areas.
  • Outpatients and their caregivers are restricted to the clinic/therapy areas where they have appointments and to the first and ground floors. They are not permitted to go to any inpatient units for any reason.
  • Outpatients and their caregivers may go to the Apothecary after their appointment for prescriptions. When possible, for prescription refills, please call ahead to the Apothecary and use curbside pickup.
  • After your appointment, you must leave Shepherd Center.

For Inpatient Visitors:

  • Each inpatient may now have four designated visitors on the screeners' list.   
  • Each patient is allowed two family members/caregivers/visitors in the hospital at one time.
    • The first time each visitor comes in, they must show proof of a negative COVID-19 test taken within 24 hours of entering the Center.
    • Any visitor who develops symptoms of COVID must get tested and show proof of a negative test to stay at Shepherd Center.
    • Any time a visitor attends a large event with an increased risk of COVID spread (wedding, funeral, indoor concert, sporting event, etc.), they must remain out of Shepherd Center for a minimum of two days after the event, retest, and have proof of a negative COVID-19 test taken within 24 hours of entering the Center.
    • Visitors are no longer required to retest if they leave for five or more days.
    • Home tests are allowed for visitors. The visitor should take a picture of the test results and show the image to the screeners upon arrival.
    • Families may designate up to four visitors for family/caregiver training if necessary.
  • For new admissions, all patients and designated visitors must be tested for COVID and show proof of negative results within 24 hours of the patient’s scheduled admission. Upon arrival or admission to Shepherd Center, the patient and/or visitors will be retested if the COVID test results are more than 24 hours old.

Masks:

  • Patients and family members can now wear surgical masks (as opposed to KN95s or KF94s) when out of their room or when staff is present in their room.
  • Shepherd Center staff will continue to wear KF94 or KN95 masks in clinical areas and while interacting with patients, with the exception that staff may wear surgical masks when interacting with patients outdoors.

Day Program Patients and Caregivers:

  • Day Program patients and their designated caregivers will be given a colored bracelet that must be worn for the duration of their program.
  • No families/caregivers will be permitted to enter clinical areas or waiting rooms unless they have been specifically approved by management or the patient’s case manager in order to assist with critical activities. Approved caregivers will get an additional colored bracelet. If you have questions about your particular situation, please speak with your case manager.
  • Patients and family members can now wear surgical masks (as opposed to KN95s or KF94s) when out of their room or when staff is present in their room.
  • They are permitted to go to the Coffee Kiosk/Apothecary on the first floor and the Cafeteria and Track on the lower floors. They are only allowed on other floors for therapy or if approved by the Day Program staff, and should not enter any inpatient unit, the Secret Garden, Recreational Therapy Room, 6th Floor Family Lounge, or the Gym.
  • Shepherd Center staff will continue to wear KF94 or KN95 masks in clinical areas and while interacting with patients, with the exception that staff may wear surgical masks when interacting with patients outdoors.
    We encourage all eating and drinking to take place in settings where you are alone or can socially distance.
  • Any time a visitor attends a large event with an increased risk of COVID spread (wedding, funeral, indoor concert, sporting event, etc.), they must remain out of Shepherd Center for a minimum of two days after the event, retest, and have proof of a negative COVID-19 test taken within 24 hours of entering the Center.
  • Visitors are no longer required to retest if they leave for five or more days.
  • Home tests are allowed. Send test results (a picture in the case of a home test) to your case manager before entering Shepherd Center.

Other Visitors:

  • Only approved volunteers are allowed to enter after screening and must wear a KN95 mask.
  • Only verified, essential vendors are allowed to enter after screening. They wear a mask and be screened at the entrance before signing in at the security desk via RepTrax.
  • Our consulting medical providers and external workers’ compensation case managers are permitted to enter. They must wear a mask at all times.
  • People needing prescriptions and supplies from Shepherd Apothecary should first call 404-350-7743 to pre-pay by credit card. Upon arrival in the front circle drive by the statue, customers can call the Apothecary to receive the delivery to their cars.
  • Delivery personnel arriving after hours should call Shepherd Center Security at 404-350-7449.