Jacqueline Jones

Director of Admissions and Case Management

Jacqueline Jones, Director of Admissions and Case Management at Shepherd Center

Jacqueline Jones is the director of Admissions and Case Management at Shepherd Center. In this position, Jacqueline works across departments to ensure the coordination of services to provide patients with high quality, comprehensive and focused services that improve care, quality of life and financial outcomes. 

Before joining Shepherd Center in 2011, Jacqueline served in various leadership roles in the insurance industry. Most recently, she served as the director of Health Services and Medicaid operations at Coventry Health Plan of Florida. She also has served as the regional vice president at WellPoint Anthem Blue Cross Health Plan and vice president of medical management at Peach State Health Plan.  

In 2002, Jacqueline received her case management certification after which she became a certified managed care executive as designated by the American Health Insurance Plans – Executive Leadership Program (ELP). Jacqueline also has held her nursing licenses in seven states, having her Georgia nursing license since 2007. 

Jacqueline received her bachelor’s degree in nursing from Coppin State University. She received a master’s degree in management from the University of Phoenix.