Case Management at the Andrew C. Carlos Multiple Sclerosis Institute at Shepherd Center

Expert patient advocates to help support, guide, and coordinate your care with confidence

Complex conditions like multiple sclerosis require a complex treatment plan, often encompassing multiple care specialists. To help navigate these healthcare systems, the Andrew C. Carlos Multiple Sclerosis Institute is staffed with experienced medical professionals, known as case managers and case manager associates, who serve as critical members of your expert care team.

These professionals work closely with patients, families, and other members of the multiple sclerosis team to help coordinate high-quality care while assisting with administrative and logistical tasks. 

Services Our Case Managers Provide

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Medical Navigation

Case managers are responsible for coordinating all aspects of a patient’s care and are often your first point of contact with the MS Institute. Services can include assisting scheduling appointments, reducing barriers to care, and communicating directly with the patient, family, and specialists.

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Insurance & Billing

Case managers can help with answering questions about insurance or guide you to the appropriate resource to assist you. They are also liaisons between you and your insurance provider and will advocate for appropriate care services required for your treatment plan.

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Community Resources

In addition to the care you receive at the MS Institute, case managers can help with community integration recourses from vocational training to filing disability claims and helping with paperwork for the social security disability.

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Caregiver and Family Support

Caregivers and family members often play a crucial role in supporting the health and well-being of loved ones with complex injuries and illnesses. Your case manager can provide access to resources to assist in the caregiving journey, such as financial and community-based resources.

Appointments and Referrals for the Andrew C. Carlos MS Institute 

Located within Shepherd Center the Andrew C. Carlos Multiple Sclerosis Institute — which encompasses the MS medical clinic, the Eula C. and Andrew C. Carlos Rehabilitation and Wellness programs, and research — offers convenient access and free parking. A variety of scheduling options are provided, including repeat appointment times when available. Receiving all of your MS care in a centralized location at Shepherd Center ensures continuity of care through a comprehensive team approach.

Request An Appointment

The Andrew C. Carlos Multiple Sclerosis Institute at Shepherd Center

Contact Us


Our Address

2020 Peachtree Road NW
Atlanta, GA 30309-1465

Clinic, Rehabilitation, and Wellness Hours

Monday to Friday
8:00 a.m. – 4:00 p.m. ET